• A Zylax quotation is the document that defines what you are buying, what it costs and what happens when. Reading it properly before accepting saves arguments later, because this document is what scope is measured against for the rest of the projec...
  • What package inclusions mean

    26/08/2026 08:48:11
    The inclusions list on your quotation is the definitive statement of what is in your project. Here is how to interpret the items you will usually see. Number of pages A page is a distinct page with its own content and its own addre...
  • Add-ons are optional items priced separately from the main package. They let you extend a standard package without moving to a larger one you do not need. Common add-ons Copywriting. We write the page text in...
  • Your quotation sets out when payments fall due across the project. Understanding the schedule before you accept lets your finance team plan for it. The deposit A deposit is payable before work begins, at the percentage stated on yo...
  • Every Zylax quotation carries an expiry date, shown near the top of the document and on the quotation record in your portal at crm.zylax.com.my. Why quotations expire Cost inputs change. Licences, hosting and...
  • Quotations can be accepted directly in the portal, which records the acceptance with a timestamp so both sides have the same record. Steps Sign in at crm.zylax.com.my. Open the Estimates or Quotations section and cli...
  • How to decline a quotation

    26/08/2026 08:48:12
    If a quotation is not right for you, decline it. It takes a moment and it is more useful to us than silence. How Sign in at crm.zylax.com.my, open the quotation, and use the decline option. You can also reply to the quotation email...
  • Quotations are revised regularly and asking for changes is normal. Ask before accepting, since acceptance fixes scope and price. How to ask Reply to the quotation email or write to [email protected], quoting the reference number...
  • When your quotation offers more than one package, the differences are rarely just price. Compare on the points that will affect you over the next two years. Compare these, in this order What the site has to achieve....
  • Some items on your quotation are one off and some renew. Knowing which is which prevents an unpleasant surprise a year after launch. What usually renews Domain registration. Annual for most extensions. Malays...
  • Where tax applies to your engagement, it is shown as a separate line rather than buried in the item prices, so you can see exactly what is being charged. How it appears Your quotation shows the subtotal for the work, then any appli...
  • Acceptance converts a proposal into a scheduled project. This is the sequence and the timing. Immediately The quotation status changes to accepted in the portal at crm.zylax.com.my, with a timestamp. The accepted document becomes t...