Acceptance converts a proposal into a scheduled project. This is the sequence and the timing.
Immediately
The quotation status changes to accepted in the portal at crm.zylax.com.my, with a timestamp. The accepted document becomes the reference for project scope from this point forward.
Within a working day
We raise the deposit invoice for the percentage stated on your quotation. It appears in your portal and arrives by email with payment instructions, including our Maybank transfer details and the DuitNow QR code.
Once the deposit clears
Bank transfers are not visible to us instantly, so send the transfer receipt to speed up matching. When the payment is recorded, your project is created in the portal and you receive a proposed kickoff date. Production slots are allocated in the order deposits clear.
Kickoff
A call of 45 to 60 minutes confirming scope line by line, agreeing the sitemap or module list, assigning content responsibilities with dates, discussing design direction, and setting milestones. Bring your decision maker and your content owner.
Within a working day of kickoff
You receive a written kickoff summary with the agreed scope, the content checklist with dates, the milestone schedule and the named contacts on both sides. Read it and flag anything that does not match your understanding immediately, because the build is planned from it.
Then
Work starts according to the plan. Progress, milestones, files and discussions all live on your project page in the portal.
What is fixed now
Scope, price and payment schedule are set by the accepted quotation. Later additions go through a written variation showing the extra cost and the effect on the launch date, approved by you before work begins.
If you need to pause
Tell us as early as possible. Before kickoff this is usually simple. After work has started, completed work is chargeable and your production slot may go to the next project.
For anything about your accepted quotation, reply to that email thread or write to [email protected].
