A maintenance plan is a block of retained engineering time plus a set of routine tasks that keep your website secure, current and working. It is the difference between a site that is looked after and one that quietly decays until something breaks....

Your plan carries a number of hours for the period, stated on your plan. Understanding how they are consumed makes the reporting far easier to read and helps you get more out of them.What consumes hoursTime is recorded against the ...

A maintenance plan keeps an existing site healthy and handles small changes. It is not an unlimited development retainer. Here is what falls outside it.Major development workAnything that changes what the site fundamentally does is...

All maintenance requests go through the ticket system. That is not bureaucracy, it is how the work gets tracked, estimated and reported against your hours.Where to send itOpen a ticket at crm.zylax.com.my, or email...

Maintenance plans run for a defined term with a defined allowance of hours, both stated on your plan. Knowing how the term behaves avoids losing value at the end of it.When the term startsThe term begins on the activation date of t...

Some months are busier than others. A campaign, a product launch or a rebrand can use more time than a normal plan allows. Additional hours can be added without changing your plan.When to add hoursYou have been told you are ap...

Updates are the core routine of a maintenance plan. Done properly they close security holes without breaking your site. Done carelessly they are the most common cause of a site going down.Our processReview. We...

Both arrive as a request to "change the website", but they are different kinds of work with different costs and timelines. The distinction is what fits inside an existing structure and what requires building new structure.Content updates...

Speed affects conversions, bounce rate and search ranking. Most slow sites are slow for a small number of well understood reasons, and the fixes are usually not exotic.The usual causesOversized images. By far ...

The most valuable part of a maintenance plan is the work you never hear about, because a problem was caught and dealt with before it affected anyone.What we watchAvailability. External checks confirming the si...

Clients on an active maintenance plan are handled ahead of ad hoc requests. This is not a courtesy, it is a practical consequence of how the work is arranged.Why the difference existsA maintenance plan reserves capacity in our sche...

Maintenance plans run for a fixed term and are renewed by invoice. Nothing renews silently and nothing is charged without an invoice you have received.The renewal processWe issue a renewal invoice ahead of your term end date a...