A maintenance plan keeps an existing site healthy and handles small changes. It is not an unlimited development retainer. Here is what falls outside it.
Major development work
Anything that changes what the site fundamentally does is a project, quoted separately:
- A redesign, or a new template built from scratch.
- Adding e-commerce, a booking system, a membership area or a customer portal.
- Integrating with an accounting system, ERP, CRM or third party API.
- Building a mobile app or a new application.
- Migrating to a different platform.
Bulk content work
Editing a page is maintenance. Loading two hundred products, migrating a blog archive, or writing your copy is a content project. Copywriting, translation, photography, video production and graphic design are also separate services.
Third party costs
Plans cover our time, not other people's fees. Domain renewals, hosting, premium plugin and theme licences, stock imagery, payment gateway charges and advertising spend are billed as they arise.
Problems caused by others
If a third party developer, an agency or a staff member edits the site and breaks something, repairing it is billable work rather than covered maintenance. Tell us in advance if someone else will be working on the site.
Marketing services
SEO campaigns, content marketing, paid advertising management and social media are distinct engagements. Technical SEO health checks are within maintenance; running a campaign is not.
Local IT support
Your computers, printers, office network, VPN and desktop software are outside our scope entirely.
How we handle it
Nothing gets billed by surprise. If a request falls outside the plan, we say so on the ticket, explain why, and send an estimate or a quotation. Work starts only after you approve it. If a request is borderline, we will usually absorb the small end of it and tell you where the line is for next time.
If you want a request assessed before you commit, reply to your email thread or contact [email protected].
