A maintenance plan is a block of retained engineering time plus a set of routine tasks that keep your website secure, current and working. It is the difference between a site that is looked after and one that quietly decays until something breaks.
Routine work included
- Core, theme and plugin updates, applied with a backup taken first and the key pages tested afterwards.
- Security monitoring of the application layer, including watching for known vulnerabilities in the components your site uses.
- Backup verification. Confirming the backups exist and are usable, not just that the job ran.
- Uptime and error checks, with issues investigated rather than just reported.
- Broken link and form checks, because a silently failing contact form can cost more than an outage.
- Basic performance review, watching page speed and server resource trends over time.
Requested work included
The hours on your plan cover work you ask for during the period:
- Content updates: text edits, new pages built from an existing template, images swapped, PDFs and documents added.
- Small functional adjustments such as adding a form field, changing an email recipient or updating an opening hours block.
- Fixing faults caused by third party updates.
- Advice and short consultations on how to do something on your site.
Priority support
Maintenance clients are handled ahead of ad hoc requests in the support queue. That is a practical benefit when something breaks on a busy day.
Reporting
You receive a summary of what was done and how many hours were used, so the plan is not a black box.
What is separate
Hosting is a separate service, and larger development work is quoted as a project. Both are covered in their own articles.
To review or set up a plan, reply to your email thread or contact [email protected].
