Maintenance plans run for a fixed term and are renewed by invoice. Nothing renews silently and nothing is charged without an invoice you have received.
The renewal process
- We issue a renewal invoice ahead of your term end date and send it to your billing contact.
- The invoice appears in the portal at crm.zylax.com.my under Invoices, in MYR, with the term and hours stated.
- Pay by bank transfer or DuitNow QR using the details on the invoice.
- Send the payment reference or attach the transfer slip to the invoice.
- We confirm receipt and the new term begins from the end of the current one, so paying early does not shorten your coverage.
Review before you renew
Renewal is the right moment to check whether the plan still fits. Ask us for a usage summary of the past term. If you routinely ran out of hours, a larger plan gives better value than repeated top ups. If you barely used them, a smaller plan may be appropriate, though the routine security and update work has value regardless of how many change requests you send.
Changing your plan
Tell us before the renewal invoice is issued and we will quote the size you want instead. Changes mid term are possible but simpler at the boundary.
If you let it lapse
Routine updates and monitoring stop at the end of the term. The site keeps running, but plugin and core updates are no longer applied and security risk accumulates from that day. Restarting after a long gap usually needs a catch up session to bring an out of date site back to a safe state, which costs more than continuous coverage would have.
Keeping notices reaching you
Renewal notices go to the billing contact on your account. If your finance contact changes, update it in the portal or tell us. Most missed renewals are missed emails.
To renew early, change your plan size or update contacts, reply to your email thread or contact [email protected].
