Payment terms are shown on your quotation and on each invoice. They govern when payment is due and what happens if it is not received.
The due date
Every invoice states a due date, counted from the invoice date, not from the date the invoice reaches your accounts department. Forward invoices internally the day you receive them, particularly if your company runs a fixed payment run each month.
Project payment structure
- Deposit before work begins, at the percentage stated on your quotation.
- Milestone payments tied to stages of work on larger projects.
- Final payment at completion, before or at handover.
Administrator access, credentials and the handover document are released on full settlement.
Milestone invoices gate the next stage
An unpaid milestone invoice pauses the following stage of work. This is not a penalty, it is how the schedule is structured. A payment delay of two weeks moves every date after it by two weeks, and your production slot may be given to the next project in the queue.
Recurring items
Hosting, domains, licences and maintenance plans are invoiced on their own cycle, ahead of the renewal date so there is time to pay before anything lapses. Renewals cannot be backdated, so late payment can mean a service actually going down.
If you need different terms
Raise it at quotation stage. Once a quotation is accepted the schedule is set, and requesting different terms mid project is a much harder conversation than requesting them up front.
If you are going to be late
Tell us before the due date rather than after. A short delay flagged in advance is usually manageable. Silence followed by a missed date triggers reminders and can pause work.
Purchase orders
If your company requires a purchase order number on invoices, give it to us before the first invoice is issued so it appears on every document.
To discuss payment terms, reply to your email thread or write to [email protected].
