Zylax invoices are payable in MYR by bank transfer or DuitNow QR. Both methods are shown on every invoice and on the invoice page in your portal at crm.zylax.com.my.
Bank transfer
Transfer to our Maybank account using the account details printed on your invoice. Do not rely on details from an older email or a saved payee record without checking them against the current invoice.
- Enter the invoice number in the payment reference or recipient reference field.
- Pay the exact amount shown as due, in MYR.
- Save the transaction receipt or slip.
DuitNow QR
Open your banking or e-wallet app, choose the scan option, and scan the DuitNow QR code on the invoice. Check the payee name shown by your app before confirming, and enter the amount from the invoice. Add the invoice number in the reference field where your app allows it.
Send your receipt
Bank transfers are not visible to us in real time. Upload the receipt against the invoice in the portal or reply to the invoice email with it. This is the single fastest way to get a payment recorded and the invoice marked paid.
Important security note
We do not change our bank account details by email. If you receive a message claiming our banking details have changed, do not act on it. Verify by calling us on a number you already have. Invoice redirection fraud targets exactly this kind of supplier relationship in Malaysia and elsewhere.
Bank charges
Any charges applied by your bank or by an intermediary bank on an international transfer are yours. Where a charge reduces the amount received, the shortfall remains due on the invoice.
Timing
Local interbank transfers usually clear the same or next working day. Transfers made outside Malaysian business hours, on weekends or on public holidays are processed on the next working day.
If a payment is not showing after you have sent the receipt, reply to the invoice email or write to [email protected].
