Getting a project moving is straightforward. Here is the sequence from first contact to work beginning.
1. Get in touch
Email [email protected], call +6012-510-9716, or use the enquiry form on zylax.com.my. Tell us what you are trying to achieve rather than what you think the technical solution is. "We need customers to book appointments without phoning us" is more useful than "we need a WordPress plugin".
2. Discovery conversation
A call or meeting to understand your business, your customers, what you have now and what success looks like. We will ask about your timeline, your budget range and any hard constraints. Being open about budget is not a trap, it lets us propose something realistic instead of guessing.
3. Proposal and quotation
We send a written quotation in MYR setting out scope, deliverables, milestones, timeline, payment terms and any recurring costs such as hosting, domain and licences. Read it and ask about anything unclear before you sign. It is easier to adjust scope in a document than mid build.
4. Approval and kickoff
You confirm the quotation and pay the deposit stated on it, by bank transfer or DuitNow QR. We set up your account in the customer portal at crm.zylax.com.my, where you can follow progress, raise tickets and see invoices. We send you a content checklist at this point, and the earlier you work through it the faster everything else moves.
5. Build
Design, development, review rounds and testing, with progress visible in the portal and a named point of contact for questions.
6. Launch and handover
Go live, admin training, and the post launch arrangements described in our launch article.
What helps most
Have your logo files, content and a clear decision maker ready. Those three things determine your timeline more than anything technical.
To begin, reply to your email thread or contact [email protected].
