Every invoice we issue is available in the portal at crm.zylax.com.my as well as by email. The portal copy is always the current version.
Finding your invoices
Open Invoices from the main menu. The list shows the invoice number, date, due date, amount in MYR and status. Status values you will see are unpaid, partially paid, paid, overdue and cancelled. Click any invoice to open it in full.
What is on an invoice
- Your company details as we hold them, so check these are current.
- Line items with descriptions, quantities and amounts.
- Any tax applied, shown separately.
- The total due and the due date.
- Payment instructions, including our Maybank bank transfer details and the DuitNow QR code.
- Any payments already recorded against the invoice.
Downloading a PDF
Use the download option on the invoice page to save a PDF for your records or to forward to your finance team. The PDF matches the portal exactly.
Paying
Pay by bank transfer to our Maybank account or by scanning the DuitNow QR code on the invoice with your banking app. Use the invoice number as the payment reference. Without a reference, matching a payment to an invoice is manual and slower.
After you pay
Upload or email your transfer receipt so we can match it. Bank transfers are not visible to us instantly, so the invoice stays unpaid in the portal until the payment is confirmed and recorded. Once recorded, the status updates and a receipt is available.
Partial payments
Where a payment schedule applies, each payment is recorded against the invoice and the balance shown updates. The invoice remains partially paid until settled in full.
Something looks wrong
If an amount, a line item or your company details do not look right, do not pay first and query later. Raise it and we will issue a corrected invoice if needed.
For any invoice question, reply to the invoice email thread or write to [email protected].
