You can reset your own portal password at any time. You do not need to contact us first.
Resetting from the login page
- Go to crm.zylax.com.my.
- Click the forgot password link below the login form.
- Enter the email address registered on your portal account.
- Check your inbox for the reset email and open the link inside it.
- Enter a new password twice and save.
- Return to the login page and sign in with the new password.
Changing a password you already know
Once signed in, open your profile from the account menu and use the change password option. This asks for your current password first, which is normal.
If the reset email does not arrive
- Wait a few minutes. Delivery is usually fast but not instant.
- Check spam, junk and any quarantine your company mail filter uses. Automated mail is a common false positive.
- Confirm you typed the address registered on the account. A different address, even at the same company, will not match any account and no email is sent.
- Ask your IT team whether messages from our domain are being blocked at the gateway.
If the reset link says it has expired
Reset links are single use and time limited on purpose. Request a new one and use it straight away. Requesting several in a row invalidates the earlier links, so always use the newest email.
Choosing a good password
- At least twelve characters.
- Not reused from your email or banking.
- Stored in a password manager rather than a note on your desk or a shared spreadsheet.
If you think someone else has your password
Reset it immediately, then tell us so we can review recent activity on the account. Do not delay this while you investigate.
Still locked out? Reply to your email thread or write to [email protected] from the address on the account and we will help you back in.
