Your quotation states a number of revision rounds. This article explains what a round is, what fits inside one, and what happens when you need more.
What a round is
A round is one complete cycle: we deliver work, you review it and send consolidated feedback, we apply that feedback and deliver again. The round closes when we deliver the revised version. Feedback sent in three separate messages over two weeks still counts as one round, but it takes three times as long to work through and it delays your launch.
What fits inside a round
- Text edits and corrections.
- Swapping images.
- Adjusting colours, spacing, font sizes and button styles.
- Reordering sections on an existing page.
- Fixing anything that does not match the approved design or the supplied content.
What does not fit inside a round
- Adding new pages or new features.
- A complete change of design direction after design approval.
- Restructuring the site navigation.
- Integrations that were not quoted.
These are handled as change requests with their own estimate.
How to write useful feedback
Be specific and reference the page. "On the About page, second section, the heading should read Our Story instead of About Us" can be actioned immediately. "The About page feels off" cannot, and costs a phone call to unpack. Number your points so we can reply against each one. Send everything in a single message once your team has agreed internally.
Corrections are never charged
If something does not match what was approved, or a supplied image was placed in the wrong slot, that is our error and it is fixed at no cost. It does not consume a revision round.
Running out of rounds
If your included rounds are used and you want further changes, we quote the additional work before doing it. Most projects do not reach that point when feedback is consolidated properly.
Unsure whether your request counts as a revision or a change? Reply to your email thread or ask [email protected] before sending it.
