Hosting is billed on an annual cycle tied to the date your service was provisioned. Renewal is deliberately manual so nothing is charged to you without an invoice you have seen.
The renewal sequence
- We issue a renewal invoice ahead of your expiry date and email it to your billing contact.
- The invoice appears in your portal at crm.zylax.com.my under Invoices, with the amount in MYR and the period covered.
- You pay by bank transfer or DuitNow QR using the details printed on the invoice.
- Send us the payment reference or transfer slip, or attach it to the invoice in the portal.
- We confirm receipt and the service term extends from the existing expiry date, so you never lose paid days by paying early.
If payment is late
We do not switch a site off the moment an invoice passes its due date. You will receive reminders. If the invoice remains unpaid well past due, the service is suspended, which means the site stops loading for visitors. Data is retained during suspension and restoring service is a matter of settling the invoice and telling us. Leave it long enough after suspension and the account is scheduled for termination and data removal, but we always warn you in writing before that point.
Keeping the invoice reaching the right person
Renewal notices go to the billing contact on your account. If your finance person changes, update the contact in the portal or tell us. A missed renewal is almost always a missed email, not a missed decision.
Changing plan at renewal
Renewal is the natural moment to move up or down a plan. If your traffic or storage has grown, ask us for a resource report before you renew and we will tell you whether the current plan still fits.
To renew early, change plan, or update your billing contact, reply to your email thread or contact [email protected].
